What our Customers say...


SERVPRO of Jacksonville Northwest has unbeatable customer service and work ethic. They were very informative and punctual every step of the way, and did a wonderful job from start to finish. Thank you for a wonderful job.

A nor'easter blew through this January and caused us some storm and water damage. SERVPRO of Jacksonville Northwest arrived on the scene quickly, extracted the water and dried the entire area. They are lifesavers!

I am very impressed, stunned with the speed with which the company responded. Within 30 minutes of my original call!



Amazing attention to detail, from both the manager and the technician. one of the best experiences considering the situation.

The professionalism of this business shows! They are efficient, thorough and friendly. My experience with them from start to finish has been nothing short of outstanding!

I have a business in Jacksonville and I called SERVPRO for commercial cleaning services. They did a great job cleaning the disaster our office was in. In fact, we hired them to do regular cleaning.

Thank you for cleaning the air conditioning system and vents in our office. We really appreciate the work you've done and the extra time your staff spent taking care of things that they did not have to do. We could not have asked for a better level of service.

A storm came through and blew a tree through our roof and water was pouring in. Fortunately, SERVPRO came quick and tarped the roof so there would be no further water damage. 

This crew was amazing! They got here fast and cleaned up the fire damage in our kitchen in no time! Thorough and professional. Would definitely recommend them!

Shout out to the team for a great job removing and cleaning up all the damage from the mold! Awesome job!! Thank you all. And thanks to the guys who showed up to haul off all the debris! Thank you, thank you, thank you!!!

SERVPRO is an excellent company. They are professional, hardworking, courteous, and sympathetic to my needs during my water restoration job. Each crew worked diligently and treated my home as if it was their own. The attention to detail during packing/unpacking was impressive.

Quick response times, great customer services, and overall excellent quality of work. Would highly recommend!

These three guys were prompt, professional, and did an awesome job!

These guys are professionals. Very fast service. They removed the mold from our house in no time. Will definitely be recommending to my friends and family!

Fast, efficient, and friendly service! SERVPRO took a bad situation and made it so much better. Thank you!

Your crew chief was amazing. Really knows his profession. Was so informative. Set our minds at ease.

The folks at SERVPRO are true professionals. They were quick to respond and remedied our problem quickly and professionally. Alyssa and Christon were very knowledgeable and professional.

Charles, Christon and Alyssa very Professional and Courteous. On time every day. Respectful of my time and property. This was an extremely stressful upsetting time and Charles immediately relaxed the energy in the room, listened, empathized and reassured me every step of the emergency and mitigation process. Christon’s knowledgeable and calm demeanor gave me confidence in the next steps. Highly Recommend!

Your crew members were lifesavers! They were very helpful and explained the entire process of drying.

Very prompt, thorough and appeared very knowledgeable. Thanks!

Our company was at a homeowners job and hit a pipe in the attic that caused water to come down from the attic and so I called SERVPRO. They were so quick to get their guys out to look at the job. From the moment I called to their arrival only took about an hour. not only did they have one service truck show up but they had three service trucks show up. They got our homeowner cleaned up and taken care within 24 hrs. They were fast, efficient and very friendly to deal with from the ladies in the office to the tech's answering my questions.

SERVPRO helped us remove the mold from one of our bedrooms. They came out and got all the mold out of the walls worked with the insurance company and rebuilt the walls and we also had them remodel our 2 bathrooms. They did very good work on all the projects. Our bathrooms are beautiful and expertly done. Everybody involved with the project was very nice and great to work with. I recommend them highly.

Every interaction with SERVPRO was pleasant. The initial consult/estimate was scheduled in a timely manner and the project was finished ahead of schedule. Every single employee interaction was professional and enjoyable. Dealing with water damage in your home can be stressful but SERVPRO provided me quality solutions in an efficient manner. I highly recommend SERVPRO to anyone dealing with water or mold problems.

My A/C closet had water leaking out of it spreading into the living room, bedroom and bathroom! I immediately threw down towels and called SERVPRO just before midnight and they showed up in no time. Great with the clean-up and very professional!

The SERVPRO team saved the Day! I had a huge flood from a washer and they came in and took care of business. They were very professional and made everything very easy. It's a pretty tough day when your house gets flooded but when guys like this show up it makes all the difference. Thanks!!